At Pupar Mall, customer satisfaction is our top priority. We are committed to providing quality products and a smooth shopping experience for our customers across Bangladesh.
Please read our Refund & Returns Policy carefully before placing an order.
Return & Exchange Eligibility
Customers may request a return or exchange within 7 days of receiving the product under the following conditions:
- Wrong product delivered
- Damaged or defective product received
- Size issue (if applicable)
- Product significantly different from description
- Product quality issue
Conditions for Return or Exchange
To be eligible for a return or exchange:
- Product must be unused, unwashed and in original condition
- Original packaging, tags and invoice must be available
- Return request must be made within 7 days after delivery
- Product must not be physically damaged by customer misuse
Pupar Mall reserves the right to reject any return or exchange request if the product does not meet the above conditions.
Non-Returnable Items
The following items are generally not eligible for return or refund:
- Used or washed products
- Products damaged after delivery
- Clearance or discounted items (unless defective)
- Personal care or intimate wear items where hygiene concerns apply
Refund Policy
Eligible refunds are processed after product inspection and approval.
Refund options may include:
- Cash refund
- Mobile banking refund
- Store credit
- Product replacement
Refund processing time may take 5–10 business days depending on payment method and courier processing.
Exchange Policy
Customers may exchange products for:
- Different size
- Different color (subject to availability)
- Replacement for damaged or incorrect item
Exchange delivery time may vary depending on stock availability and customer location.
Cash on Delivery Orders
For Cash on Delivery (COD) orders:
- Customers are encouraged to check the product upon receiving
- Delivery charge may not be refundable after successful delivery
Return Shipping
- If the return is due to our mistake (wrong or damaged product), Pupar Mall will bear the return shipping cost.
- For customer preference returns or size exchanges, return delivery charges may apply.
Order Cancellation
Orders may be cancelled before shipment confirmation.
Once an order has been shipped, cancellation may no longer be possible.
How to Request Return or Refund
To request a return, exchange or refund, please contact our support team with:
- Order number
- Product photo (if damaged/wrong)
- Reason for return
Contact Information:
Website: https://puparmall.com
Store Address:
Darur Rashad Market, Shop No. 91, Block D, Section 12, Pallabi, Mirpur-1216, Dhaka, Bangladesh.
Policy Updates
Pupar Mall reserves the right to modify or update this Refund & Returns Policy at any time without prior notice.
Thank you for shopping with Pupar Mall.